How can we help?
Find quick answers or write to us. We reply on business days.
Contact
Support
Account, purchases, credits, and using the app.
[email protected]Privacy
Requests about your personal data.
[email protected]Security
Responsibly report a vulnerability.
[email protected]
To help you faster. Write from your account email and include your phone model, app version, and a description of the problem.
Account
How do I create an account?
Sign in with Google, with Apple (on iPhone), or with email and password. If you use email, we send a six-digit code to verify it.
I forgot my password.
On the sign-in screen tap “Forgot your password?”. We will email you a six-digit code to set a new one.
How do I change my email or password?
Go to Profile → Account & security. You will confirm your current password; to change your email, you verify the new address with a code.
Why do you ask for my age and country?
Apredia includes in-app purchases: credits are bought with real money to unlock exams and use Tutor AI. That is why the app is only for people aged 18 or older. Your country lets us confirm that Apredia is available where you live. We keep your declaration as part of your account.
Credits and purchases
What are credits?
Credits are the app’s currency. They unlock full exams and pay for Tutor AI. You get 30 free credits when you create your account with a verified identity.
I bought credits and they do not show up.
Purchases are confirmed with the store and can take a few minutes. Close and reopen the app. If they still do not appear, write to us with the purchase date and the store order number.
How do I request a refund?
Payments are processed by Apple or Google, so refunds are requested from the store where you bought. If approved, that purchase’s credits are deducted from your balance, even if it becomes negative.
Where can I see my activity?
Profile → Credits shows your balance and credit activity, including every purchase, unlock, and Tutor AI charge.
Studying
How does the free trial work?
Every exam includes trial lessons you can study for free during the stated period. You can start the trial once per exam.
Is my progress saved?
Lesson progress is saved on your device for your account. If you switch phones or clear the app’s data, progress resets, but your exam access stays.
What happens when a new exam version is published?
If you have active access, you get the new version automatically without paying again.
Tutor AI
How much does Tutor AI cost?
Each answer deducts credits based on actual usage. You see your balance with two decimals and the final charge for each answer. Failed attempts are not charged.
Are Tutor AI answers always correct?
Tutor AI is grounded in the exam’s approved sources, but it generates answers automatically and can make mistakes. Use the reviewed lesson content as your main reference.
How do I report an inappropriate answer?
If a Tutor AI answer is offensive, harmful, or inappropriate, write to [email protected] with the date, exam, and topic. We review every report and respond promptly.
Delete your account
You can delete your account from the app or request it by email.